Search our Frequently Asked Questions by searching or scroll through the categories and questions below. If you cannot find your question please contact us using the Support Form

A: If you experience download problems, please contact support. We will resolve the problem promptly manner. We will reply to you with a solution within 6 business hours.

Security and Payments

• Q: What methods of payment do you accept?
• Q: How do you protect my credit card information?
• Q: What do I do when I can't connect to a secure server to purchase my clips?
• Q: What is your Privacy Policy?
• Q: Is Motion Drops site secure?

About Motiondrops

• Q: Who is Motiondrops?
• Q: What are the benefits of in-house production?
• Q: Do you sell material from other producers?
• Q: What about the difference between you and other stock houses that do offer collections?

Video Support

• Q: Which softwares supports Quicktime clips?
• Q: I need to convert a QuickTime movie to a Targa sequence or AVI, how do I do that?

Video Downloads

• Q: How do I download the footage I just purchase?
• Q: Can I re-download a video a purchase a few hours ago?
• Q: s there a time limit on downloading a clip?
• Q: What do I do when I'm having download problems after payment was made?
• Q: I purchase a clip, but when I click the download link it does not work. What should I do?

Product Features

• Q: In what format are the clips provided?
• Q: Why is your footage compressed with Photo-JPEG?
• Q: Do you provide mattes or alpha channels with your footage?
• Q: Are your clips seamless looping?
• Q: Is your footage available in 24P HD format?
• Q; What is a Premium Footage and why it has a higher pricing?
• Q: What is a footage for editorial use only?

Managing Account

• Q: What benefits do I get if I register?
• Q: What is a Clip Bin?
• Q: I forgot my username and password, how do I retrieve it?
• Q: How do I remove my email address from your mailing lists?
• Q: How do I edit my email, password, address or phone number information?
• Q: How do I check out?

Website Navigation

• Q: Does my browser need to be able to accept cookies?
• Q: What browsers are compatible with this website?
• Q: How do I find clips I'm looking for?
• Q: Is there another way to preview the clips other than the mouse over preview?
• Q: How do I add clips to Cart Clip Bins?
• Q: I won a giveaway and submitted my clip of choice. Why I don't see it in "my downloads"?

General Questions

• Q: Why are your clips and collections so inexpensive compared to others?
• Q: What is your return policy?
• Q: I would like to know about shipping fees and estimate arrival time?
• Q: What does " Royalty Free License" means?