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FREQUENTLY ASKED QUESTIONS

 
 

Search our Frequently Asked Questions by searching or scroll through the categories and questions below. If you cannot find your question please contact us using the Support Form

 
     
  Q: What do I do when I can't connect to a secure server to purchase my clips?  
 

A: The most common reason you cannot connect to a secure server is because your web browser doesn't support 128 bit encryption. It's also possible that your network administrator is blocking the port that is needed to process transactions. You may need to request that port 443 (Secure Sockets Layer SSL) be opened on your firewall.

 
     
 
 
     
     
 

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