Search our Frequently Asked Questions by searching or scroll through the categories and questions below. If you cannot find your question please contact us using the Support Form

A: Just login to your account and visit the 'My Account' link from the header of any Motion Drops page. Then select to opt out from receiving newsletters, special offers and new releases.

Security and Payments

• Q: What methods of payment do you accept?
• Q: How do you protect my credit card information?
• Q: What do I do when I can't connect to a secure server to purchase my clips?
• Q: What is your Privacy Policy?
• Q: Is Motion Drops site secure?

About Motiondrops

• Q: Who is Motiondrops?
• Q: What are the benefits of in-house production?
• Q: Do you sell material from other producers?
• Q: What about the difference between you and other stock houses that do offer collections?

Video Support

• Q: Which softwares supports Quicktime clips?
• Q: I need to convert a QuickTime movie to a Targa sequence or AVI, how do I do that?

Video Downloads

• Q: How do I download the footage I just purchase?
• Q: Can I re-download a video a purchase a few hours ago?
• Q: s there a time limit on downloading a clip?
• Q: What do I do when I'm having download problems after payment was made?
• Q: I purchase a clip, but when I click the download link it does not work. What should I do?

Product Features

• Q: In what format are the clips provided?
• Q: Why is your footage compressed with Photo-JPEG?
• Q: Do you provide mattes or alpha channels with your footage?
• Q: Are your clips seamless looping?
• Q: Is your footage available in 24P HD format?
• Q; What is a Premium Footage and why it has a higher pricing?
• Q: What is a footage for editorial use only?

Managing Account

• Q: What benefits do I get if I register?
• Q: What is a Clip Bin?
• Q: I forgot my username and password, how do I retrieve it?
• Q: How do I remove my email address from your mailing lists?
• Q: How do I edit my email, password, address or phone number information?
• Q: How do I check out?

Website Navigation

• Q: Does my browser need to be able to accept cookies?
• Q: What browsers are compatible with this website?
• Q: How do I find clips I'm looking for?
• Q: Is there another way to preview the clips other than the mouse over preview?
• Q: How do I add clips to Cart Clip Bins?
• Q: I won a giveaway and submitted my clip of choice. Why I don't see it in "my downloads"?

General Questions

• Q: Why are your clips and collections so inexpensive compared to others?
• Q: What is your return policy?
• Q: I would like to know about shipping fees and estimate arrival time?
• Q: What does " Royalty Free License" means?